PKR7 Privacy Policy — Your Data, Your Rights

1. Introduction

PKR7 ("we", "us", "the Platform") operates the online gaming and entertainment website at pkr7.win. This Privacy Policy explains how we collect, store, use and protect the personal information of players and visitors based in Pakistan who interact with our platform — whether through registering an account, making a deposit in PKR, placing a sports bet, playing Casino games, participating in Fish Games or Bingo, or simply browsing the site.

By creating a PKR7 account or using any part of our platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, which together form the complete agreement between you and PKR7.

We are committed to being transparent about data. If something in this policy is unclear, please reach out to our support team — the contact details are at the bottom of this page.

2. What Personal Information We Collect

We collect personal information in several ways: information you provide directly when registering or verifying your account, information generated automatically through your use of the platform, and — in limited cases — information received from trusted payment processors when you make deposits or withdrawals.

Information You Provide

• Registration details: Full name, date of birth, gender, email address, mobile number and a chosen username and password.
• Identity verification (KYC) documents: A copy of your CNIC (Computerised National Identity Card, front and back), passport, or other government-issued ID where required for age or identity verification.
• Proof of payment method: Screenshots or references confirming your JazzCash, Easypaisa, Raast or bank account is registered in your own name, submitted as part of withdrawal verification.
• Communications: Any messages, emails or chat records you send to our customer support team.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution and time zone.
• Usage data: Pages visited, games played, bet amounts, session duration, click patterns and navigation paths within the platform.
• Transaction records: Deposit and withdrawal amounts in PKR, payment method used, timestamps, transaction IDs and balance history.
• Cookies and similar technologies: Session cookies, persistent cookies and analytics identifiers — covered in detail in Section 6.

3. How We Use Your Personal Information

PKR7 uses your personal data only for legitimate purposes directly related to running the platform and serving you as a player. We do not use your data for purposes unrelated to PKR7, and we do not sell your data to any third party for their own marketing or commercial use.

Purpose	Examples
Account management	Creating and maintaining your PKR7 account, verifying your identity, resetting your password.
Processing payments	Handling PKR deposits via JazzCash, Easypaisa, Raast or Bank Transfer; processing withdrawal requests.
Platform operation	Enabling you to play Casino games, place sports bets on PSL and cricket, participate in Fish Games and Bingo, and access VIP rewards.
Security & fraud prevention	Detecting duplicate accounts, identifying suspicious betting patterns, preventing financial fraud and protecting player funds.
Customer support	Responding to your queries, resolving disputes and following up on account issues.
Promotions & bonuses	Verifying eligibility for welcome bonuses, VIP rewards and seasonal Cricket/PSL promotions; preventing bonus abuse.
Platform improvement	Analysing aggregated usage data to improve game offerings, site speed and the overall player experience.
Responsible gaming	Identifying players who may be showing signs of problem gaming behaviour and facilitating self-exclusion requests.

4. Payment Data & Financial Information

When you deposit or withdraw PKR on PKR7, your payment is processed through the relevant payment provider — JazzCash, Easypaisa, Raast or your bank. PKR7 does not store your full mobile wallet PIN, bank account login credentials or card CVV numbers. We receive only the transaction reference, amount, timestamp and a masked identifier of the payment method (for example, the last four digits of a bank account number).

We retain transaction records for your account history so you can review past deposits and withdrawals from your account dashboard. These records are also held for the period required to resolve any financial disputes or verification requests.

5. Sharing Your Personal Information

PKR7 does not sell, rent or trade your personal data. We share your information only in the following limited circumstances:

Payment Processors

When you initiate a deposit or withdrawal, we share the minimum necessary information with the relevant payment provider (JazzCash, Easypaisa, Raast, or your bank) to facilitate the transaction. These providers operate under their own privacy policies and are bound by applicable data protection standards.

Identity Verification Partners

Where we use a third-party service to assist with KYC (Know Your Customer) verification — such as verifying the authenticity of a CNIC — we may share your verification documents with that service. Such partners are contractually bound to process your data only for the specific verification purpose.

Security & Fraud Detection

We may share account and activity data with fraud detection services to identify and prevent financial fraud, account takeovers and bonus abuse. This is done in aggregate or pseudonymised form wherever possible.

Legal Requirements

We may disclose your personal data if required to do so by applicable law, court order or a lawful request from a relevant authority. We will only disclose the minimum information necessary to comply with such a requirement and will notify you where legally permitted to do so.

Business Transfers

In the event of a merger, acquisition or sale of PKR7's business, your personal data may be transferred to the acquiring entity. We will notify registered players of any such change and the new entity will be required to honour this Privacy Policy.

6. Cookies & Tracking Technologies

PKR7 uses cookies and similar technologies to keep the platform running smoothly, remember your preferences and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies We Use

• Essential cookies: Required for the platform to function — for example, keeping you logged in during a session and remembering your PKR balance state across pages. These cannot be disabled without affecting core functionality.
• Analytics cookies: Help us understand how players navigate the platform — which games are most popular, which pages load slowly, and where players drop off. We use this data in aggregated, anonymised form to improve the site.
• Preference cookies: Remember settings you have chosen, such as your preferred language, notification preferences and display settings.
• Security cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.

7. How Long We Keep Your Data

We do not keep your personal data any longer than necessary. The retention period depends on the type of information and the purpose for which it was collected.

• Active account data: Retained for as long as your PKR7 account remains active.
• Transaction records: Kept for a minimum of five years from the date of the transaction to allow resolution of financial disputes and to satisfy record-keeping obligations.
• KYC verification documents: Retained for the period your account is active plus a reasonable period thereafter, in case of post-closure dispute or regulatory enquiry.
• Customer support communications: Kept for up to three years from the date of the last interaction, or longer if the conversation relates to an unresolved dispute.
• Closed account data: Where an account is closed — whether by the player or by PKR7 — core identity and transaction records are retained for up to five years before being securely deleted or anonymised.
• Marketing opt-out records: If you opt out of promotional communications, we retain a record of your preference indefinitely to ensure we do not contact you again.

8. How We Protect Your Data

PKR7 takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, disclosure, alteration or destruction.

Technical Safeguards

• All data transmitted between your device and PKR7 servers is protected using SSL/TLS encryption.
• Passwords are stored using strong one-way hashing — PKR7 staff cannot view your password in plain text.
• Sensitive documents such as CNIC copies are stored in encrypted form with access restricted to authorised verification personnel only.
• Our systems are monitored continuously for unusual access patterns, brute-force attempts and other security threats.

Organisational Safeguards

• Access to personal player data is granted on a strict need-to-know basis — customer support agents see only what is required to resolve your query.
• All staff with access to personal data are trained on data protection responsibilities.
• Third-party service providers who process data on our behalf are vetted and bound by contractual data protection obligations.

9. Your Data Rights

As a PKR7 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your registered username or account reference and a clear description of your request.

• Right to access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. For basic details like your email address or mobile number, you may be able to update these directly from your account settings.
• Right to deletion: You can request that we delete your personal data. We will honour this request where there is no legal or operational reason to retain the data (for example, we are required to retain transaction records for a minimum period). Requesting deletion will also result in account closure.
• Right to restrict processing: In certain circumstances — for example, while a dispute is being investigated — you can ask us to pause processing of your data.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format where technically feasible.
• Right to withdraw consent: Where we process your data on the basis of your consent (for example, for optional promotional emails), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to opt out of marketing: If you no longer wish to receive promotional messages about bonuses, Cricket/PSL offers or VIP rewards, you can unsubscribe at any time via the link in any marketing email, or by contacting support.

10. Minors & Age Policy

PKR7 is strictly an adult platform for players aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on PKR7 or provided their personal information to us, please contact us immediately at [email protected]. We will investigate and, where confirmed, close the account and delete the associated data promptly.

Age verification is part of our standard KYC process. Where a player's age cannot be confirmed through the documents provided, we will suspend the account until satisfactory proof of age is received.

11. Changes to This Privacy Policy

PKR7 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable standards. When we make material changes, the "Last updated" date at the top of this page will be revised. For significant updates, we may also notify registered players via their registered email address or a notification within the platform.

Continued use of PKR7 after any update to this policy constitutes your acceptance of the revised version. We encourage you to review this page periodically to stay informed about how we handle your data.

12. Contact & Privacy Enquiries

If you have any questions, concerns or requests regarding this Privacy Policy or how PKR7 handles your personal data, please contact our support team. Our contact email is [email protected] — please write to us directly from your email client and include your registered username or account reference to help us respond efficiently.

We aim to acknowledge all privacy-related enquiries within a reasonable timeframe and to resolve them as quickly as possible. For questions about our Terms and Conditions or Responsible Gaming tools, please visit the relevant pages.